How it works
Your first trade, step by step
About twenty minutes the first time, most of it explaining. Here is what happens at the counter, what you need and what it costs.
01 · No appointment
Walk in
Come to the counter in Chiado during opening hours. Tell us what you want to buy or sell and roughly how much.
Free
- No account, no app to download
- English or Portuguese
- Questions are free, even if you don't trade
02 · 5 minutes
A wallet, if you need one
No wallet yet? We help you install a free one on your phone and write down its backup before anything is sent.
Free
- A free, well-known wallet app
- The backup written on paper, by you
- For larger amounts we suggest a hardware wallet
03 · 2 minutes
ID, once
The law asks us to know who we trade with. We check a passport or ID card the first time; after that, your name is enough.
Free
- Passport or EU ID card
- Kept encrypted, never sold
- Not needed for questions
04 · Held 10 minutes
The numbers on screen
The rate, our fee and exactly what you receive, on a screen facing you. Nothing happens until you say yes.
1.9% fee
- One fee, no hidden extras
- The network fee is on us
- Pay by cash, card or transfer
05 · While you wait
Coins in your wallet
We scan your address twice, read the first and last characters out loud and send. You watch it arrive and keep the receipt.
Receipt included
- The transaction ID on the receipt
- First confirmation on screen
- A call if anything looks off
Book the OTC desk
Fifteen minutes on the phone with a trader to agree the amount, the coins and how you settle. Then a time at the desk, usually the same day.
OTC deskOnline booking isn’t connected yet: this is a preview of the calendar. Until it is, ring us or use the quote form.
Book a wallet setup
An hour in our back room with a person who has set up hundreds of hardware wallets. Pay now to hold the time; we refund it if you cancel a day ahead.
€89 a session, device extra at cost
Questions
What is the smallest amount I can buy?
€20 at the counter and €5 at the ATMs.
Can I pay by card?
Yes, at the counter, up to €2,500 a day. Cash and SEPA transfer have no extra limit below the daily one.
Do you give advice on what to buy?
No. We explain how things work and what they cost, but we never tell you what to buy or when.